Shipping

FREE Local Delivery

Available within a 5km radius of our location in Red Hill Qld

Australia

FREE shipping for orders $200 and over

Standard Delivery (2-8 business days)     $10

Express Delivery (1-4 business days)        $15

 

Rest of The World

Shipping quotes on request.

 

Returns

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

To start a return, you can contact us at becenglishceramics@gmail.com. If your return is accepted, we’ll send you instructions on how and where to send your package. 

You can always contact us for any return question at becenglishceramics@gmail.com

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.